How to Verify Your Account at Falcon Casino

Document verification at Falcon Casino starts in one place: your profile's Documents tab. That single section handles both the upload and the status check, so you do not need to navigate anywhere else once you have submitted your files.

Before you upload anything, two technical limits apply to every file: it must be under 2MB and saved in one of the seven accepted formats. Files that miss either condition are rejected automatically, regardless of what the document shows. Verification is typically required before your first withdrawal can be processed, so getting documents in early saves time later.

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Where to Upload Your Documents

The upload path is straightforward. Go to your profile, open the Documents tab, and select the file you want to submit. Once uploaded, the team reviews it as quickly as possible - no separate submission form, no email attachment needed.

1. Log in and open My Account.
2. Navigate to your profile and select the Documents tab.
3. Choose the file from your device - confirm it is under 2MB and in an accepted format before selecting.
4. Submit the file. You will see it listed under the tab once uploaded.
5. Return to the same Documents tab at any point to check your verification status.

The Documents tab is the single location for both uploading and tracking. There is no separate status page - everything is visible from the same tab where you submitted the file.

Accepted File Formats and Size Limits

Every file you upload must be under 2MB. There is no exception to this limit - files at or above 2MB will not upload successfully, even if the format is correct. The two conditions are independent: a file can be the right format but still fail if it is too large.

Accepted formats:

• pdf
• gif
• jpeg
• jpg
• bmp
• png
• tif

If your file is in a different format - for example, a HEIC photo taken on an iPhone or a Word document - convert it to one of the formats above before uploading. Most devices allow you to export or save images as jpeg or png directly from the camera roll or photo app. For documents, printing to PDF is usually the fastest conversion route.

Which Documents Are Required

The exact document list for your account is shown inside the Documents tab in your profile. Requirements can vary depending on your account status and the type of verification being completed, so checking there directly gives you the current picture rather than a general estimate.

In practice, most verification requests cover three standard categories. Preparing these in advance avoids delays:

• Proof of identity - a government-issued photo ID such as a passport or driving licence
• Proof of address - a utility bill or bank statement dated within the last three months
• Proof of payment method - a photo or screenshot of the card or account used to deposit

Check the Documents tab for the specific items requested on your account. The tab will show which documents are still outstanding and which have been reviewed.

How to Check Your Verification Status

Your verification status is visible from the Documents tab - the same place you uploaded your files. There is no separate tracking page, and you do not need to contact support to find out where things stand.

After uploading, documents are reviewed as quickly as possible. While review is in progress, the status shown in the tab reflects the current state of each file. If a document has been approved, rejected, or is still under review, that information appears there. If the status has not updated after a reasonable period, the support team can check the position on your behalf.

Why Documents Get Rejected - and How to Fix It

The two confirmed rejection triggers are a file over 2MB and an unsupported format. Both cause an automatic upload failure before a reviewer even sees the document. Beyond those, several other reasons commonly cause rejection during manual review.

• File over 2MB - compress the image or export at a lower resolution before re-uploading
• Unsupported format - convert to jpeg, png, or pdf; HEIC and TIFF variants outside the accepted list will not work
• Blurry or unreadable image - retake the photo in good light, ensuring all text and edges are sharp
• Expired document - submit a current, in-date version; expired passports or licences are not accepted
• Name mismatch - the name on the document must match the name registered on your account exactly; check for spelling differences or middle name discrepancies

If a document is rejected, the Documents tab will reflect the updated status. Correct the issue identified and re-upload a new file. You do not need to contact support for a straightforward resubmission - simply upload the corrected version through the same tab.

Verification and Your First Withdrawal

Completing verification is typically required before a withdrawal can be processed. If you request a payout while documents are still under review, the withdrawal will usually remain in a pending state until verification is approved. This is standard practice for UK-licensed casinos and is not specific to your account.

1. Submit a withdrawal request through the cashier section of your account.
2. If verification is incomplete, the withdrawal status will show as pending while documents are reviewed.
3. Once your Documents tab shows verification approved, the withdrawal moves to the next processing stage.

You can track both your document status and your withdrawal status independently. The Documents tab shows verification progress; your withdrawal history in the cashier area shows the payout status - which typically moves through pending, processing, and approved stages. If your withdrawal request remains pending after verification is confirmed, contact support with your account details.

What to Do If Verification Is Taking Too Long

Documents are reviewed as quickly as possible, but no fixed processing time is confirmed. If your status has not updated and you are concerned about the delay, the support team is available around the clock via LiveChat or at [email protected] - both channels operate 24/7.

When you get in touch, include the following to avoid back-and-forth:

• The email address registered on your account
• The type of document you submitted (for example, passport or utility bill)
• The date you uploaded the file
• A screenshot of the current status shown in your Documents tab, if available

The team can check the review queue and update you on the position of your submission. If a document was rejected without a clear reason shown in the tab, they can also clarify what is needed for a successful resubmission.

Next Steps Once You Are Verified

Once your Documents tab shows verification approved, your account is clear to process withdrawals. Head to the cashier section to request a payout - the available methods and any applicable limits are shown there directly.

If you have questions about payment options or want to compare withdrawal methods before requesting a payout, the cashier area of your account is the most accurate place to check current availability.

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